Frequently Asked Questions
Do I need experience of working with homeless people?
No. It is helpful, but most of our volunteers have not worked with homeless people. Experience in a role that involves contact with the public is an asset. Volunteers need to attend our training sessions, which covers all you need to know to volunteer helpfully and safely.
Is there a minimum number of shifts I need to do?
No. Volunteers sign themselves up for as many or as few shifts as they wish. Some people do just one shift, some do many shifts over the course of the Shelter.
Is there an age limit for volunteers?
No. Any adult (18+) can volunteer.
Do I need a DBS check?
No. As a volunteer, you do not need to have had a DBS check. If you have a current DBS please feel free to bring it along to a training session.
Do I have to be a member of a church to volunteer?
No. The Shelter is primarily based in church halls but, as with our guests, we welcome people of any faith or none. The only requirement is that you respect people’s faiths and the values of the project.
What happens after I apply?
We will contact you as soon as possible to acknowledge your interest in volunteering. In September you will be invited to one of several training and information sessions where you will be able to find out more and you will receive a volunteer pack. Then as December approaches your shifts will be confirmed.
What happens if I have offered to help and then can't do that shift?
We simply ask that if you need to cancel an agreed shift,you notify the office ASAP either by phone or email so that they can organise a replacement for that shift. (Contact details will be provided)
I have a disability. Can I volunteer at the Shelter?
Yes. If you are a wheelchair user, please note that some, but not all, of our venues are easily accessible.